![]() ![]() If all people could be selfless, humble, intelligent, competent at everything they ever try to do, AND be people of integrity, I'm sure many of the world's problems would disappear, in addition to just IT problems. Of course, I quickly found out that IS research had already figured most of this out, and that perhaps, people were just people and crappy organizations were just crappy organizations, and perhaps that's something that will never change because bell curve distributions exist for almost everything. I wanted to understand why IT incompetence still could exist to this degree in this day and age after all the knowledge the world had developed about good IT and software practices over decades of experience. This is a new summary of the real-life case that inspired me to go do PhD studies in information systems.
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